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Warranty and service, handled in India
If something goes wrong with a device, our local team will repair or replace it quickly so your ward isn't left without it.
3 years warranty
On electronic devices from the date of invoice
Local repairs
Claims and repairs handled by our team in India
Warranty by product
Product | Warranty period | What's included |
|---|---|---|
NIR & LCD vein finders Portable Infrared, 5″ HD LCD | 2 years | [Repair or replacement of manufacturing defects; battery coverage terms] |
LED vein lights & transilluminators Ven-Lite Pro, Optramed, WEWELL, LumiTot, Pediatric Vein Lite, Infant Vein Viewer | 3 years | [Repair or replacement of manufacturing defects] |
VibraBee | 3 years | [Motor and electronics; battery terms] |
Draft: confirm every period and term with the regulatory team before publishing.
What's covered
Manufacturing defects in materials or workmanship
Electronic or LED failure under normal clinical use
Devices that arrive damaged, reported within [X] days
What's not covered
Drops, liquid damage or physical misuse
Cleaning with agents not listed in the user manual
Repairs or opening by anyone other than our team
[Normal wear of consumables and batteries, if applicable]
How to make a claim
1
Contact us
Call or WhatsApp +91 8108333255 with your invoice number and a short description or video of the issue.
2
We assess it
Our team troubleshoots with you first. If needed, we arrange pickup of the device.
3
Repaired or replaced
We repair or replace the device and ship it back within 3-7 working days.
Register your device
Registering takes a minute and makes any future claim faster. Keep your GST invoice; it is your proof of purchase.